FAQs

Yes, but the LPG appliance must be refitted because natural gas operates at a different gas pressure and many appliance makers provide conversion kits for this purpose. However, older appliances may not be as efficient as today's advanced models making conversion less beneficial.

There are natural gas appliances for:

• Cooktops
• Free standing ovens
• Wall cavity mounted ovens
• Convection and fan forced ovens

Please visit our tariffs & charges page:

RESIDENTIAL: Tas Gas | 2023 Tariffs & Charges

COMMERCIAL: Tas Gas | 2023 Commercial Tariffs & Charges

Please visit our tariffs & charges page:

RESIDENTIAL: Tas Gas | 2023 Tariffs & Charges

COMMERCIAL: Tas Gas | 2023 Commercial Tariffs & Charges

Generally, installations will take approximately four to six weeks from application but this can vary depending on individual circumstances and should be used as a guide only. Tas Gas Retail allows you up to 60 days after your meter has been installed to get your appliances connected without incurring any charges. After this date, we will start to charge you the advertised daily tariff.

No, in most cases the pipe will be inserted below ground level using a technique called directional drilling. However, in some cases a trench my be required.

Yes, to the extent that the location meets the definition of a standard connection, industry standards and regulations.

Tas Gas Networks (TGN) may need to install a small trench on your land for the installation of your service. TGN will take all reasonable care to minimise any inconvenience and disturbance to your property and will reinstate the land as reasonably practicable to pre-existing conditions. TGN will lay the gas service to the nominated meter position on your land in the most direct and expedient manner possible, but having regard to safety and other requirements. TGN will complete temporary restorations to paved areas, driveways and footpaths, however it is the customers’ responsibility and cost to complete any permanent concrete, stone, tiled or paved etc. restorations.

In an emergency (either you smell gas in your home or you are instructed by your retailer or the network provider) follow the instructions below to turn off your appliances and gas meter:

1. Turn off all your gas appliances including any pilot lights.
2. Locate the gas meter.
   
   
3. To turn your gas meter OFF, turn the lever to the lower position as in illustration 2 below:
   
4. Turning your gas back on – important safety information

If you are asked to turn your meter off due to an emergency event, please wait for instructions on when and how to turn your meter back on.

During an emergency, TGN may arrange for a technician to visit properties to ensure they are turned off (if safe to do so). If your property is visited by a technician they may knock on your door to provide you with information. If you are not home they will leave a card in your letterbox advising that your meter has been turned off and contact information. After an emergency event, for safety reasons, TGN may arrange for technicians to restore supply to individual households when safe to do so.

Please ensure that your contact numbers, particularly your mobile phone and email addresses are kept up to date with your Retailer as we may both text and email you during an emergency to provide you with information and updates.

If you have turned off your valve by your gas meter for personal reasons (for example you turned it off prior to embarking on an extended holiday) you should firstly ensure all appliances have been turned off before turning your meter back on.

If upon turning your meter back on your appliances do not work, or if you have a smell of gas, immediately turn off your gas meter and call your gas fitter who will safely relight and test your appliances. For your own and other’s safety, please do not attempt to relight appliances yourself.

The quickest way to check if you can connect to natural gas is by visiting our pipeline locator to see if your house is located on the natural gas pipeline.
See if your street is connected to gas.

Alternatively, you can call the Dial Before You Dig service on 1100 during business hours (free from a landline, charges apply to mobiles).

We are no longer offering pipeline extensions in Victoria. If your property is not currently fronted by the network, it cannot be connected.